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Frequently asked questions
Welcome to the Tintelingen customer services page. You will find a number of links on this page to frequently asked questions.
In our experience, many questions are asked frequently and the answers to these frequently asked questions can be found below.
In our experience, many questions are asked frequently and the answers to these frequently asked questions can be found below.
Magazine subscription
Do you have a question about the magazine subscription you ordered. Click on this link: http://cn.readandview.nl/tintelingen. Here you will be able to do such things as change your address details or see when your first edition will arrive.Ask our helpdesk a question
Should you still have a question that isn’t answered on this page, you can always ask our customer services staff a question. To do this, click at the bottom of this page.Order status
You can view your order status 24 hours per day via www.mijntinteling.nl/ordercheck (have your username and password to hand)Changing your order
You can only change your order for a short time after you have placed it. You can do this by logging on to www.mijntinteling.nl/ordercheck and clicking ‘remove’. You can then place a new order.- What should I do if my Tinteling is broken?
- What should I do if my Tinteling needs to be repaired?
- How long does it take to repair a Tinteling?
- I would like to exchange my Tinteling.
- I need to give personal details to place an order; what happens to these details?
- I have been asked to participate in a survey; can you tell me more about this?
- Delivery outside the Netherlands
- What is the delivery process?
- How does neighbour delivery work?
- What is a Tinteling's delivery time?
- How long does a Tinteling remain at the post office?
- My Tinteling has been sent back to the logistics centre; what now?
- I have lost my gift box.
- I'm not sure whether I've placed an order or not.
- I haven’t yet received my Tinteling.
- My order was incomplete on arrival.
- I would like more information about a certain product.
- I would like to receive a handbook for a certain product.
- I would like more information about a certain experience.
- I would like to receive more information about charity.
- How do I know that my charitable donation is really sent to the charity concerned?







