• I can't login to the shop.
• My username and password don’t work.
• I get a ‘cookies’ notice but I don’t understand it.
• I get an error message during shopping.

I can't login to the shop.

Not being able to login to the web shop can occur for different reasons:
- The username and password you entered don’t correspond: Try logging in again and check your username and password carefully.
- Your username and password are no longer valid: Check the validity of your username and password. If the validity has expired, then you can unfortunately no longer place an order.
- Your PC/laptop does not accept cookies: please adjust your Privacy settings to a level higher or lower. Should you not wish to accept cookies, you will be unable to order from that PC/laptop.
- Your company has a very strict firewall. Please place your order at home or somewhere else. Unfortunately, you cannot place an order from your workplace.

Cookie-instellingen in Internet Explorer:

To check whether Internet Explorer accepts cookies or to set it to accept cookies, you need to do the following:
- Click in the browser on the ‘Extra’ menu item;
- Click on the menu item ‘Internet options’;
- Click on the toggle ‘Privacy’;
- Choose maximally the MEDIUM security level, otherwise all cookies will be refused.
- Click on OK.

Cookie settings in Netscape/Firefox:

To check whether Netscape accepts cookies or to set it to accept cookies, you need to do the following:
- Click in the browser on the menu item ‘Edit’;
- Then Click on the menu item ‘Preferences’;
- Click on ‘Advanced’ in the dialog box;
- Then go to the section about Cookies;
- Select at least the option ‘Accept all cookies’ with the additional option ‘Warn me’ but preferably without this additional option.
- Click on OK.

My username and password don’t work.

Your username and password not working can occur for different reasons:
- The username and password you entered don’t correspond: Try logging in again and check your username and password carefully.
- Your username and password are no longer valid: Check the validity of your username and password. If the validity has expired, then you can unfortunately no longer place an order. Should the problem not be resolved with this, then please do contact us.

I get a ‘cookies’ notice but I don’t understand it.

To process a Tinteling order properly, Tinteling works with so-called ‘cookies’. Cookies are very small files that we place on your PC/laptop. These files help us to remember which Tinteling you first selected in the event that you, after a first selection, still decide to have a further look around in the web shop.

Cookies cannot harm your PC/laptop in any way and Tinteling only uses the cookies to optimise the ordering process. Should you wish to know more about cookies, then go to the Help/Contents and index in your browser and then search for ‘cookies’.

I get an error message during shopping.

During ‘shopping’ all kinds of processes take place in the background to keep your ‘shopping’ on the right tracks. It can sometimes happen that these processes interfere with the ‘shopping’ and you will then see an error message.

In such a case, we ask you to place your order at a later time. Should you continue to experience problems in ‘shopping’, then it is possible that this is connected to your computer's settings. In this case, it is probably a solution to place the order using another computer.